Refund policy
Last updated: August 23, 2026
At Salams, we want you to feel confident about your purchase. If something isn't right, we're here to help.
30-Day Returns
Most eligible products may be returned within 30 days of delivery.
To be eligible for a return, your item must generally be:
- Unused and unworn
- In the same condition in which it was received
- In its original packaging
- Complete with any tags, accessories, manuals, or other included items
You may also be asked to provide your order number or other proof of purchase.
Starting a Return
To request a return, please contact us at support@salams.store with:
- Your order number
- The item you would like to return
- The reason for the return
- Photos, if the item arrived damaged, defective, or incorrect
If your return is approved, we will provide instructions explaining where and how to return the product.
Please do not send a product back without contacting us first. Because some Salams products may ship from different fulfillment locations, the appropriate return address can vary by product.
Items returned without prior authorization may not be accepted or may experience significant processing delays.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives:
- Damaged
- Defective
- Missing components
- Incorrect
- Significantly different from what you ordered
Please contact support@salams.store as soon as possible, preferably within 7 days of delivery.
Include your order number and clear photographs of the product and packaging when possible.
If we determine that the product arrived damaged, defective, or incorrect, Salams will work with you to provide an appropriate replacement, refund, or other resolution at no additional cost to you.
Return Shipping
For returns resulting from a damaged, defective, or incorrect product, Salams will generally cover reasonable return shipping costs when a return is required.
For discretionary returns, such as a change of mind, ordering the wrong size, or no longer wanting the product, the customer may be responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable unless the return resulted from an error by Salams or the product arrived damaged or defective.
Non-Returnable Items
For health, hygiene, safety, and product-integrity reasons, certain items cannot be returned once opened or used.
These may include:
- Opened food or consumable products
- Opened vitamins, supplements, or wellness products
- Opened cosmetics, skincare, or personal-care products
- Products with broken hygiene or safety seals
- Personalized or custom-made products
- Gift cards
- Items specifically identified on the product page as Final Sale
If you are unsure whether your product is eligible for return, contact us before opening or using it.
Sale and Promotional Items
Products purchased during a sale or promotion are not automatically final sale.
Unless a product is specifically identified as Final Sale, eligible sale items may be returned under this policy.
Exchanges
We currently handle exchanges by processing a return and placing a new order.
If you need a different size, color, style, or product, please contact support@salams.store. Once your return is approved, you may place a separate order for the replacement item.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after refund approval for the refund to be processed. Your bank, credit-card company, or payment provider may require additional time before the credit appears in your account.
If more than 15 business days have passed since we confirmed approval of your refund, please contact:
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@salams.store.
We will make reasonable efforts to cancel the order before it enters fulfillment. Once an order has been processed or shipped, we may no longer be able to cancel it, and the regular return policy will apply.
Questions About Returns or Refunds
We're happy to help.
Email: support@salams.store
Please include your order number whenever contacting us about an existing purchase.